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Refund Policy

Return - Replacement of Products

Before entering the online store and browsing our website, we invite you to consult the following terms and conditions, which apply specifically to the use of the online store eurokeramiki.gr and concern exclusively purchases from the online store.


Change of Mind

Right of Withdrawal – Refund

You have the right to return the products you purchased and request a refund within fourteen (14) calendar days from the day you notified the eurokeramiki.gr website of your decision to withdraw from the contract, even if you simply changed your mind.

Deadline and Method of Exercising the Right of Withdrawal

The right of withdrawal from the contract can be exercised by you, even without stating the reason, within a period of 14 calendar days for sales contracts, from the day of receipt (acquisition of physical possession) of the products.

To exercise the right of withdrawal, you can inform the eurokeramiki.gr website:

By sending an email and using the special withdrawal form that you can find in the "Product Returns" category. To withdraw within the deadline, it is sufficient to send your communication regarding the exercise of the right of withdrawal before the withdrawal period expires.


Ways to Return Products

The return of the product can be done in one of the following ways. Specifically:

a) Collection of the product by us: You will be informed by phone about the cost of collection.

b) Return via a courier of your choice: You can return the product via a courier company of your choice, at your own expense.

c) The products you return must not have been used, must be in the condition they were received, complete and undamaged, their packaging must be the one that normally accompanies them and must be in excellent condition, along with all the documents that accompanied them (e.g., DAT, Retail Receipt, etc.) upon delivery.


Refund due to Withdrawal

The eurokeramiki.gr website returns every payment received from you without undue delay and in any case within 14 calendar days from the day it was informed of your decision to withdraw from the contract.

In cases of product returns due to withdrawal, the refund is made in one of the following ways, depending on the payment method you used:

By canceling the charge to your credit/debit card, or

By refunding via bank deposit.

In any case, a refund will be made using the same payment means that you used for the initial transaction, unless expressly agreed otherwise with you and provided that you do not incur any costs arising from the refund.

Except in the case where the eurokeramiki.gr website offered to collect the product itself for return, for sales contracts, it has the right to withhold the refund until it receives the product back.

In case of product returns, you only bear the direct cost of returning them, subject to any special circumstances.

You are liable for any reduction in the value of the product if you use/handle the product in a way other than what is necessary to ascertain its nature, characteristics, and functionality.


Exceptions to the Right of Withdrawal

You cannot withdraw from the contract in the following cases for the supply of products:

a) The price of which depends on fluctuations in the financial market which cannot be controlled and which may occur within the withdrawal period.

b) Manufactured according to the consumer's specifications or clearly personalized specifications.

c) May deteriorate.

d) Not suitable for return for health protection or hygiene reasons and which have been unsealed after delivery.

e) After delivery, due to their nature, are inseparably mixed with other items.


Defect in the Product

In all cases where it is proven that:

a) The products are incorrect or of poor and defective quality/function,

or/and

b) Products lack the agreed properties.

You can request:

The replacement of the product or

To withdraw from the contract and return the product, requesting a refund of your money, in accordance with the provisions mentioned above for the right of withdrawal.

In any case, the provisions of the Civil Code and the specific provisions on consumer protection apply.

The product for replacement or return must in any case be accompanied by the documents that accompanied the product (e.g., DAT, Retail Receipt, etc.), be in the condition it was received by the customer and its packaging must be the one that normally accompanies the product.


Finally, the eurokeramiki.gr website reserves the right to modify its return policy at any time by publishing the relevant new terms and conditions on www.eurokeramiki.gr.

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